Privacy Policy

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Language: English

Last modified: 26/01/24

Trading name: Charles Thai

ABN: 72783669559

Address: 45 King St, Newtown , NSW 2042, Australia

Charles Thai (“Business”, “we”, “us” or “our”) is committed to respecting your personal information. This policy sets out our commitment to protecting the privacy of your personal information collected via our website or while providing our services. 

Please read this policy which sets out how we collect, use, store and disclose your personal information together with our terms of service which are also published on this website further explaining our services and the terms under they are provided.  

We collect personal information about you in a number of ways, including when you access our website http://www.charlesthai.com, interact with us and provide personal information either physically or electronically, are present at our restaurant including images, video and audio from CCTV. 

When you use our website to place orders online, you consent to the collection and use of information in accordance with our Privacy Policy, which may include but is not limited to location information, transaction details about products you have ordered, the date and time of your order, the amount charged, delivery address, details of food allergies, credit/debit card details and any loyalty entitlements.

Personal information we collect, store and use by us are for the following purposes:

• to provide and maintain our service, including to monitor the usage of our service;

• to fulfil obligations in respect of a purchase contract between you and us for products you have purchased through the service;

• to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications relating to the purchase or queries about or products and services;

• to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased;

• to evaluate or conduct a business merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our restaurant assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our service users is among the assets transferred;

• to perform market and product analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our products, services, marketing and your experience;

• for other purposes in the following situations:

Business Transactions

If the Business is involved in a merger, acquisition or asset sale, your personal information may be transferred in connection with, or during negotiations.

Law enforcement

Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

We may disclose your personal information in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Business, prevent or investigate possible wrongdoing in connection with the products and service, protect the personal safety of users of the service or the public, protect against legal liability.

Your information, including personal information, is processed at our premises where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers located outside of your state or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place unless there are adequate controls in place including the security of your data and other personal information. However, our service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

You have the right to delete or request that we assist in deleting the personal information that we collected about you. You may also contact us to correct, or delete any personal information that you have provided to us. Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, you can contact us:

By email: contact@charlesthai.com

By visiting this page on our website: http://www.charlesthai.com

By phone number: O2 95164510